Me: Your password can't be based on a dictionary word.
Customer: (long pause) What's a dictionary word?
Me: ...Any word that can be found in a dictionary?
Customer: I'm trying to reset my password, but I can't remember what I put for my date of birth or my social security number.
Me: You can't remember your date of birth or social security number?
Customer: Well, everything I type in isn't being accepted, so I must've put in the wrong information.
*while troubleshooting an installation of Java*
Customer: Oh dear, I think my computer froze.
Me: Go ahead and restart your computer then.
Customer: How do I do that?
Me: Press and hold the power button.
*pause*
Customer: Okay, I did that and everything is still the same.
Me: That was really fast. Are you sure you restarted your computer?
Customer: Of course. The screen went black and then I just turned it back on.
Me: You turned the monitor off, not the computer. Press and hold the power button on your computer.
Customer: I did! And it didn't do anything!
Me: Would you go to Start menu for me, and then to Control Panel?
Customer: Wait, wait, wait. You're speaking a different language to me. What's the Start menu?
